COLLWEB is a global network of collectors that builds a community of people who appreciate the value of art, cars, watches and real estate.

Last update: March 2019


To provide you with our Services we need to collect your personal data. This Privacy Policy (the “Policy”) informs users (a "user", "you") of our policies regarding the processing of Personal Information we receive from users of COLLWEB.com (the "technology platform", "us", "we", or "our"). The Policy applies to the Technology Platform and all Services offered by COLLWEB.

1. What kind of Personal Information we collect

  • 1.1.

    While providing our Services We may collect “Personal Information” which is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains. Namely, we may collect:

    • 1.1.1.

      Identity and residential information: name, residence address, documents proving your residency, IP address and any other information they may contain;

    • 1.1.2.

      Contact information: email address, mailing address, phone number;

    • 1.1.3.

      Security information: alias, passwords;

    • 1.1.4.

      Financial and billing information: number of bank accounts and names of banking institutions, identifiers in payment systems or other means of payment, information on your balance accounts, your trade history, incoming and outgoing wallet addresses;

    • 1.1.6.

      Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

    • 1.1.7.

      Your mobile devices you use with the Technology Platform may provide some information that may potentially identify you, such as the type (including identifiers) of the device, platform type, mobile phone number, your internet Service, operating system, geolocation information, browser you use, browser language, or the pages you visit, etc.;

    • 1.1.8.

      The Technology Platform may collect some of your behavior information, such as your visiting the technology platform, clicking on ads or other similar information. Such information may be received with additional related data (or metadata), such as the time, date, and location related to such information;

    • 1.1.9.

      Sometimes you decide to share with us some other Personal Information and we may collect it as well.

  • 1.2.

    We do not collect any information that may identify you without your permission. However, we use Google Analytics on our technology platform. If you want to know more about Google Analytics and its “do not track” Policy, please visit https://www.google.com/analytics/terms/us.html



2. How we use your Personal Information

  • 2.1.

    We use your Personal Information only for providing and improving the technology platform. In particular, we use users' Personal Information for the following purposes:

    • 2.1.1.

      To protect your dates of collections: We may use information to identify you and the collections belonging to you in order to secure access to your account;

    • 2.1.2.

      To improve customer Service: information provided by users helps us respond to customer Service requests and support needs more efficiently;

    • 2.1.3.

      To personalize user experience: We may use information in a general manner to understand how our users as a group use the Services and resources provided on our technology platform;

    • 2.1.4.

      To improve our technology platform: We may use the feedback provided by users to improve our products and Services;

    • 2.1.5.

      To send periodic emails: We may use the email address to send information and updates pertaining to your use of the transaction request;

    • 2.1.6.

      To resolve disputes and enforce our agreements to the extent necessary and sufficient for protecting your interests or interests of other users.

  • 2.2.

    We strictly follow industry best practices in the industry and adhere to the rules set forth in GDPR, OPPA, CAN-SPAM and COPPA.



3. For how long we retain your Personal Information

  • 3.1.

    We will retain your information for as long as your account is active, your information is needed to provide you Services.



4. How we protect your information

  • 4.1.

    We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, information about your collections and data stored on our Technology Platform.

  • 4.2.

    Sensitive and private data exchange between the Technology Platform and its users happens over an SSL-secured communication channel and is encrypted and protected with digital signatures. Our Technology Platform is functioning in compliance with UNIX stack vulnerability standards in order to create an environment as secure as possible for users.

  • 4.3.

    For higher security the Technology Platform supports Two-factor authentication (2FA). The two-step verification or dual factor authentication is a security process in which the user provides two different authentication factors to verify themselves to better protect both the user's credentials and the resources the user can access. Two-factor authentication provides a higher level of assurance than authentication methods that depend on single-factor authentication (SFA), in which the user provides only one factor -- typically a password or passcode. Two-factor authentication methods rely on users providing a password as well as a second factor, usually either a security token or a biometric factor like a fingerprint or facial scan.

  • 4.4.

    Unfortunately, there is no such thing as completely secure data transmission or storage, so we cannot guarantee that our security will not be breached (by technical measures or through violation of our policies and procedures).

  • 4.5.

    Without prejudice to our efforts on protection of your information nothing herein constitutes a warranty of security of the Technology Platform, and you agree to transmit information at your own risk. Please note, that the Technology Platform does not guarantee that your information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.



5. What are your rights to your data

  • 5.1.

    All your Personal Information we collect will always belong to you. However, we are a collector and a processor of your Personal Information. That implies on us obligations to respect your rights to Personal Information and facilitate the exercise of your rights thereto.

  • 5.2.

    In accordance with effective regulations you have a significant number of rights related to your Personal Information, such as e.g.:

    • 5.2.1.

      Right to access. You may obtain from us the confirmation as to whether or not personal data concerning you is being processed and get an access to such personal data;

    • 5.2.2.

      Right to rectify your inaccurate Personal Information and to have incomplete personal data completed, including by means of providing a supplementary statement;

    • 5.2.3.

      Right to erase your Personal Information. Please note that a request to erase your Personal Information will also terminate your account include all dates of collections. We will automatically and without undue delay erase your Personal Information when it is no longer necessary in relation to the purposes for which it was collected or otherwise processed;

    • 5.2.4.

      Right to restrict processing of your Personal Information;

    • 5.2.5.

      Right to data portability. You may obtain from us the personal data concerning you and which you have provided to us and transmit it to another user;

    • 5.2.6.

      Right to object to processing of your Personal Information;

    • 5.2.7.

      Right to withdraw your consent to the usage of your Personal Information at any time;

    • 5.2.8.

      Right to lodge a complaint. We take Privacy concerns seriously. If you believe that we have not complied with this Privacy Policy with respect to your Personal Information, you may contact our respective data protection office. We will investigate your complaint promptly and will reply you within 30 (thirty) calendar days. If you do not receive acknowledgment of your complaint or your complaint is not satisfactorily addressed, you have the right to lodge a complaint with the respective supervisory authority: Office of the Privacy Commissioner for Personal Data https://www.pcpd.org.hk/english/complaints/how_complaint/complaint/complaint.html or (for EU) Information Commissioner’s Office https://ico.org.uk/make-a-complaint/.



6. Children

  • 6.1.

    We do not intend to solicit or collect Personal Information from anyone under the age of 16 or under the legal age of your country, if it is higher. If you are under 16 or are not of a legal age of your country, do not enter any Personal Information on our technology platform.



7. Changes to the Privacy Policy

  • 7.1.

    The Technology Platform has the discretion to update this Policy at any time. User should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

  • 7.2.

    If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on the technology platform. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.



8. Contacting us

  • 8.1.

    If you have any questions about this Privacy Policy, wish to exercise any of your rights to your Personal Information or file a complaint, please contact Us at:

  • COLLWEB
    Data Protection Office
    Technikumstrasse 2
    3400 Burgdorf
    Switzerland
    E-mail: privacy@collweb.com